Frequent Questions
For answers not found here,
call toll free 1-800-800-8197.
Can the cards be used for industries other than real estate?
Is there a setup fee?
Does price include printing?
Do I have to buy all 12 months?
Can I mix cards from different sets?
Can I purchase an odd quantity?
What is the turnaround time?
Can you use a photo off the Internet?
Can I e-mail my photo?
Can I send a color photo, or does it have to be black and white?
Can I get color on the back of the cards?
How much does it cost if you do the mailing? (E-Z Mail)
How are changes to my mailing list handled? (E-Z Mail)
Q. Can the cards be used (or "do you have products") for industries other than real estate?
A. We do provide the same cards for other industries. We have messages written for the following: Mortgage, Insurance and Automotive. For other industries, we ask that you write the words, or modify the ones we have to fit your business, and send them to us so that we can typeset them. There will be a small typesetting charge of $5.00 per custom message that needs to be typeset.
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Q. Is there a setup fee?
A. There is a setup fee for all of our programs. If you have never ordered our cards before, a full setup is just $49.00. There is no setup charge for customers who use the same layout for their next order. A change of photo in subsequent reorders will have a $19.00 charge. Reorders that change text but do not change photos will not be charged a layout setup fee.
For our EZMail customers who need to change layout information after their first mailing during their current contracted program, there will be a fee of $49 each time. There is no charge for reodrders of the same layout. A change of photo in subsequent reorders will have a $19.00 charge. Reorders that change text but do not change photos will not be charged a layout setup fee.
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Q. Does the price include the printing?
A. Yes, our low price includes personalized color printing on both the front and the back of your cards.
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Q. Do I have to buy all 12 months?
A. Yes. Through years of experience and market analysis, we have found that the best marketing impact that you can make is being in contact with your prospects a minimum of 12 times per year. NAR research has found two important facts. First, sending fewer than eight mailings a year yields minimal results. Going from eight to 12 mailings a year, your chances of success increase 200%. Second, if you mail 12 or more pieces a year, they should all be the same type of mailer. Otherwise, recipients may think they're being farmed by different agents. What it all means is that you'll reap greater rewards by sending your cards every month for at least 12 months. For these reasons, we have always and will always sell each program as a 12-month program to our customers. We want you to be successful.
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Q. Can I pick individual cards from different sets?
A. Not at this time. All cards are grouped on press sheets according to established templates, enabling us to maintain our low cost. We've made every effort to vary the available cards for each year; "mixing and matching" would thwart the efficiency and cost effectiveness of our card programs. For this reason, each twelve-month card program is offered as-is.
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Q. Can I purchase an odd quantity? (Example: 300 per month)
A. The minimum order amount is 200 cards per month. If you're mailing your cards yourself, please order any amount over 200 in increments of 50. So, for example, if there are 328 people on your mailing list, you should order 350 so that you can be prepared with an extra 22 cards to make additions to your mailing list throughout the year.
If you're using our EZMail Service, you may increase your order quantity month by month. We'll charge you the same price per piece for your added quantity as your contract amount.
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Q. What is the turnaround time?
A. Our standard turnaround time is three to four weeks. This time frame can be delayed if we do not receive a signed proof back to us in a timely manner. At some times of the year, usually around the end of the year, turnaround will sometimes unavoidably lengthen due to the increased load of orders from agents needing to get their orders in by year end. Please plan on six to eight weeks for special orders.
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Q. Can you use a photo off the Internet?
A. Probably not. The majority of images on the Internet are low-resolution GIFs and JPEGs, and don't contain enough data to generate a decent high-resolution image required for high resolution printing. In most cases, we prefer that you send us a good photo that we can scan. That way we can better control the quality of the final printed image.
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Q. Can I e-mail my digital photo?
A. If your photo was taken with a digital camera, click here to upload it. It should be a minimum of 300 dpi at no less than 2" wide in one of the following standard formats: TIFF, BMP (Windows Bitmap), EPS, JPEG, or PSD (PhotoShop Document). Other file formats may not be supported. Please make sure your high-resolution photo isn't over 1.5 megabytes so as not to overburden any download.
If you photo was not taken with a digital camera, please send us the original photo so we can scan it. That way we can better control the quality of the final printed photo. We will return your original photo to you. Click here to upload a photo
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Q. Can I send a color photo, or does it have to be black and white?
A. Yes, since we can now print your personalized imprint in color for basically the same price as black and white, we ask that you send your photo in color if at all possible. If there is any trouble with the photo we receive from you, we will call and let you know.
Q. Can I get color on the back of the cards?
A. Using our new Digital Press Technology, you can now get color on both sides of your cards for basically the same price as what you would expect to pay for black and white!
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Q. How much does it cost if you do the mailing? (E-Z Mail)
A. Our EZMail service puts your cards in the mail cheaper than you can do it yourself! In fact, most clients save between 20% and 56%! EZMail Service includes addressing, postage, and delivery to the US Postal Service. As of the spring of 2006, the prices are as follows:
First-class postcards: 26¢
Bulk-rate jumbo cards: 30¢
First-class jumbo cards: 41¢
Quoted prices automatically increase when the United States Postal Service (USPS) raises its postage rates.
For the latest, up-to-date information on costs, please call toll free 1-800-800-8197 Monday - Friday, 8 - 5 MST.
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Q. How are changes to my mailing list handled? (E-Z Mail clients)
A. You can make changes to your mailing list at your own convenience 24/7. When you sign up for our EZMail Service, we'll create a secure online account for you to manage your mailing list. We call this user-friendly system “SOCS,” which stands for “Sendsations Online Contact System.”
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Q. How do I get a SOCS account?
A. You will need to have our Customer Service department create an account for you. Please supply your electronic database file in one of the following formats: .csv, .txt, ASCII, or an Excel spreadsheet. Click here to upload your database. If you need assistance getting your database ready, please contact our Customer Service Department at 1-800-800-8197.
When we create your account, you will be given a Login ID and a Password. For security reasons, we strongly recommend that you change your Password the first time you log in to your account.
Click here to upload your database Top of Page
Q. What do I need to Access SOCS?
A. You will need your computer to be running Microsoft Internet Explorer 5.0 or above with JavaScript enabled. Though SOCS may work on other browsers, it is only supported on the newer versions of Microsoft's Internet Explorer, with JavaScript enabled.
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Q. How do I login with my SOCS account?
A.You can visit this page www.sendsations.com/contacts and click the "Login" link at the left. You then are asked to enter your Login ID and Password. Then click the "Login" button. Top of Page
Our Toll Free Fax Number:
1-800-800-8316
Purchase Terms & Conditions
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